{"id":1040,"date":"2016-05-03T12:40:33","date_gmt":"2016-05-03T02:40:33","guid":{"rendered":"https:\/\/2016.sunshinecoast.wordcamp.org\/?p=1040"},"modified":"2016-05-03T12:40:33","modified_gmt":"2016-05-03T02:40:33","slug":"saturdays-user-stream-talks","status":"publish","type":"post","link":"https:\/\/sunshinecoast.wordcamp.org\/2016\/saturdays-user-stream-talks\/","title":{"rendered":"Saturday&#8217;s User Stream Talks"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-1041\" src=\"https:\/\/2016.sunshinecoast.wordcamp.org\/files\/2016\/05\/speakers-user-saturday-1024x437.jpg\" alt=\"speakers-user-saturday\" width=\"640\" height=\"273\" srcset=\"https:\/\/sunshinecoast.wordcamp.org\/2016\/files\/2016\/05\/speakers-user-saturday-1024x437.jpg 1024w, https:\/\/sunshinecoast.wordcamp.org\/2016\/files\/2016\/05\/speakers-user-saturday-300x128.jpg 300w, https:\/\/sunshinecoast.wordcamp.org\/2016\/files\/2016\/05\/speakers-user-saturday-768x328.jpg 768w, https:\/\/sunshinecoast.wordcamp.org\/2016\/files\/2016\/05\/speakers-user-saturday-500x213.jpg 500w, https:\/\/sunshinecoast.wordcamp.org\/2016\/files\/2016\/05\/speakers-user-saturday-1000x427.jpg 1000w, https:\/\/sunshinecoast.wordcamp.org\/2016\/files\/2016\/05\/speakers-user-saturday.jpg 1200w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>We have two great user talks lined for Saturday.<\/p>\n<p>The first is <a href=\"https:\/\/2016.sunshinecoast.wordcamp.org\/session\/lessons-from-a-year-of-customer-support\/\">&#8220;Lessons from a year of customer support&#8221;<\/a> by Kristen Symonds (<a href=\"http:\/\/twitter.com\/kristarella\">@kristarella<\/a>), and the second is <a href=\"https:\/\/2016.sunshinecoast.wordcamp.org\/session\/finding-your-online-voice\/\">&#8220;Finding Your Online Voice&#8221;<\/a> by Talia Carbis (<a href=\"http:\/\/twitter.com\/taliacarbis\">@taliacarbis<\/a>).<\/p>\n<header class=\"entry-header\">\n<h1 class=\"entry-title\"><a href=\"https:\/\/2016.sunshinecoast.wordcamp.org\/session\/lessons-from-a-year-of-customer-support\/\">Lessons from a year of customer support<\/a><\/h1>\n<\/header>\n<div class=\"entry-content\">\n<p>This talk will cover\u00a0some things I\u2019ve learned working customer support for WordPress.com. These things include:<\/p>\n<ul>\n<li>when you need to get in-your-face<\/li>\n<li>domains are hard<\/li>\n<li>never reply upset<\/li>\n<li>kill with kindness<\/li>\n<li>when support informs development<\/li>\n<\/ul>\n<header class=\"entry-header\">\n<h1 class=\"entry-title\"><a href=\"https:\/\/2016.sunshinecoast.wordcamp.org\/session\/finding-your-online-voice\/\">Finding Your Online Voice<\/a><\/h1>\n<\/header>\n<div class=\"entry-content\">\n<p>Whether we\u2019re representing ourselves, our business, or being paid to represent another business, we all have an online \u201cvoice\u201d. This voice is one of the most important tools we have to reach our target audience in a meaningful way, and convert our online chattering into tangible results. In this presentation Talia will share with us how to develop our online voice, how to change it to suit our business or blog, and what tools to use to match our online voice.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We have two great user talks lined for Saturday. The first is &#8220;Lessons from a year of customer support&#8221; by Kristen Symonds (@kristarella), and the second is &#8220;Finding Your Online Voice&#8221; by Talia Carbis (@taliacarbis). Lessons from a year of &hellip; <a href=\"https:\/\/sunshinecoast.wordcamp.org\/2016\/saturdays-user-stream-talks\/\">Continue reading <span class=\"assistive-text\">Saturday&#8217;s User Stream Talks<\/span>  <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":14687623,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[168,29],"tags":[],"class_list":["post-1040","post","type-post","status-publish","format-standard","hentry","category-sessions","category-speakers"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p730GA-gM","_links":{"self":[{"href":"https:\/\/sunshinecoast.wordcamp.org\/2016\/wp-json\/wp\/v2\/posts\/1040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sunshinecoast.wordcamp.org\/2016\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sunshinecoast.wordcamp.org\/2016\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sunshinecoast.wordcamp.org\/2016\/wp-json\/wp\/v2\/users\/14687623"}],"replies":[{"embeddable":true,"href":"https:\/\/sunshinecoast.wordcamp.org\/2016\/wp-json\/wp\/v2\/comments?post=1040"}],"version-history":[{"count":1,"href":"https:\/\/sunshinecoast.wordcamp.org\/2016\/wp-json\/wp\/v2\/posts\/1040\/revisions"}],"predecessor-version":[{"id":1042,"href":"https:\/\/sunshinecoast.wordcamp.org\/2016\/wp-json\/wp\/v2\/posts\/1040\/revisions\/1042"}],"wp:attachment":[{"href":"https:\/\/sunshinecoast.wordcamp.org\/2016\/wp-json\/wp\/v2\/media?parent=1040"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sunshinecoast.wordcamp.org\/2016\/wp-json\/wp\/v2\/categories?post=1040"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sunshinecoast.wordcamp.org\/2016\/wp-json\/wp\/v2\/tags?post=1040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}